Securus Technologies has been doing something right. They receive hundreds of letters weekly praising the services that Securus provides. Many of the facilities praise the voice recognition software for being able to recognize when an inmate receives multiple calls from different people or when an inmate or outside caller admits to a crime or the planning a crime. Facility clients also praised the quickness of the Securus staff when dealing with time sensitive or legal matters. Securus customer service staff have been trained well in the new Securus Technologies state of the art calling facility, handling all requests from law enforcement agencies with professionalism.
CEO and President of Securus Technologies, Rick Smith has stated that the research and development department at Securus updates or develops new technology every week to improve or maintain the safety and security systems. Mr. Smith has also extended an invitation to customers and competitors alike to tour their new state of the art facility and see Securus Technologies in action. Securus Technologies is headquartered in Dallas, Texas, and provides the safety and security technology for over 3400 public service and inmate facilities and a total of 1,200,000 inmates daily. Securus specializes in information management, incident management, investigation, emergency response, biometric analysis, and inmate self service. To read more about the comments the customers have left for Securus Technologies, please click here.
One of the most heated controversies involving the prison communication system is the fact that many of the nation’s largest inmate communications providers are paying large commissions to the institutions in which they operate. These commissions, which are almost universally paid by inmate communications companies, have been described as legal kickbacks, a way for the prisons themselves to decide who has the ultimate privilege of providing the inmates with communication services based on the company’s ability to pay the largest fee to the prisons where they are allowed to operate.
Although this system has received a great deal of serious criticism, it continues throughout the United States. This is largely due to the fact that U.S. prisons have been perennially underfunded since the beginning of the modern prison system. Especially throughout the South, prisons have long been encouraged to be completely self-sufficient, providing their own food and even their own means of generating revenues through such programs as inmate-run shops and leasing convict labor.
This tradition has now been extended to inmate calling systems, which are largely expected to maintain complete self-sufficiency in terms of funding but also to provide the nation’s prisons with enough cash to make up for budgetary shortfalls. This is the origin of the commission system that is so often seen today.
The complaints arise where these commissions end up being passed on to the inmates in the form of exorbitant phone rates. However, even where the companies are paying large commissions back to the institutions in which they operate, companies like Securus Technologies are able to maintain a relatively low rates for the inmates. For example, in the state of Louisiana, Securus has been able to maintain an average outgoing phone rate to inmates of just $1.50 per minute. This is despite the fact that the company pays an average of 75 percent in commissions to the institutions in which it does business.